How to Choose the Right Remote Support Solution for Your Enterprise

Unplanned or unexpected downtime can wreak havoc on production irrespective of the company’s size. As per an official survey, almost every factory loses 5% of productivity with a 20% loss due to unplanned downtime. This can translate into the loss of millions of dollars in revenue every year, globally. Thankfully, modern companies can take the help of a remote support software solution to get real-time assistance from technicians for remote plants.

Be it a utility company or communication services provider, manufacturing industry or an insurer, it is imperative for every enterprise to get uninterrupted services from remote technicians. AR remote assistance software can make it possible for modern enterprises. The concept of remote support solution in field service includes on-screen guidance overlaid on a live video and based on AR technology. It enables remote experts or technicians to show their customers or field workers how to resolve issues.

These days, several AR-based remote assistance software are available, which makes it difficult for CEOs to choose the right one for their companies. In this article, we are going to give core considerations for selecting the right AR remote assistance solution. But before moving to these considerations, let’s understand the importance of remote support software in today’s business scenario.

Growing Importance of Remote Support Solution in Industries

Convenience and compliance are necessary in this pandemic time. Field technicians strive for following social distance norms and want to give support to their customers conveniently from anywhere. Here, AR remote assistance software can lend a helping hand. Let’s take a real-life example. Suppose a technician want to take a Visual Assistance session from inside his vehicle or from a remote place. AR-powered remote assistance apps make it possible.

Field service companies need to adopt remote support software for their technicians. It is, however, necessary to evaluate all available options for selecting the right remote support tool.

Originally Source: Remote Support Solution for Your Enterprise

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